Contact support
Send support requests to help@lingonova.app. Please contact us from the email address connected to your LingoNova account when your request concerns account access, billing, or deletion.
Email supportWhat to include
- A short description of what you expected and what happened.
- The page URL and the LingoNova lesson type, if the issue involves the extension.
- Your browser name and version, plus a screenshot or console error when available.
- The email address associated with your account. Never send a password, payment-card number, or authentication token.
Common requests
Subscription and billing
Open LingoNova Settings and select Subscription to manage an active Premium plan through Stripe. If the billing portal is unavailable, contact support with the account email and a description of the issue.
Extension access
The extension is designed for Chromium-based browsers. Its features depend on the page exposing usable text, images, or subtitle tracks. Check that you are signed in and that the lesson URL matches the page you have open.
Privacy or data request
For access, correction, export, or deletion requests, see Account Deletion or email support with the subject line "Privacy request".